Assurant | Spectrum Mobile Protection Plan (2024)

Our fastclaim.com/spectrummobile site is your one-stop access point to all the information you need to file, complete or track a Spectrum Mobile Repair & Replacement Plan or Spectrum Mobile Protection Plan claim. The following functionality is conveniently available on our website to assist you:

• File My New Claim - Submit a claim online, quickly and easily, 24/7.

• Track My Claim - Securely log in to obtain real-time updates at every step of the claims process.

• My Claim Details - Review general information about your claim.

• My Replacement Device - Get shipping information (including tracking information) for your replacement device.

• My Return Instructions - Download another shipping label to return the device for which you filed a claim or verify that the device you returned has been received.

• Program Info – Get information about your coverage.

• FAQs – View a list of our most frequently asked questions.

• Contact Us - Reach out to us with any questions you may have about Assurant and the services we offer.

A service fee/deductible, per occurrence, applies to each approved accidental damage, loss and theft claim.

Service fees/deductibles can be paid by credit or debit card, or eCheck. VisitMy Service Fee/Deductiblefor a full list of service fees/deductibles.

1) For Spectrum Mobile Protection Plan customers, there is a limit of two claims within 12 months for accidental damage, loss and theft. There is no claim limit for hardware service (mechanical/electrical failure) and accidental damage (smartphone screen-only repair).

2a) For Spectrum Mobile Repair & Replacement customers in all states except New York, the program allows up to two covered loss or theft claims within a rolling 12-month period based on the date of the first replacement. The maximum coverage per claim is the lesser of the replacement device or the purchase price of the claimed device, minus your service fee/deductible. There is no limit to screen-only breakdown and damage claims. If your device cannot be repaired by an Assurant-authorized repair center it will be replaced or reimbursed up to the maximum limits allowed in your coverage documents.

2b) For Spectrum Mobile Repair & Replacement Plan customers in New York, the program allows up to two covered accidental damage, loss or theft, claims in a rolling 12-month period based on the date of the first repair or replacement. The maximum coverage per claim is the lesser of the replacement device or the purchase price of the claimed device, minus your deductible. There is no limit to covered screen-only repair claims.

Claims must be filed within the time limit indicated in your coverage documents.

Spectrum Mobile Protection Plan

If you need hardware service for mechanical or electrical failure in the first year after device purchase:

• Contact Spectrum Mobile at 1-833-224-6603.

If your device is lost, stolen, accidentally damage or, if you need hardware service after the first year of device purchase:

• You can file your claim by simply visiting the home page on the site and start at the "File, Continue or Track My Claim" box located at the top right-hand side.
• You can also call 1-877-875-4282and an Assurant Care Specialist will work with you to process your claim.

If your device is lost or stolen, call Spectrum Mobile at 1-833-224-6603to suspend your service and protect yourself against unauthorized use.

Please remember that only the Spectrum Mobile primary account holder can file a claim. To help you get through the claims process quickly, we recommend that you have the following items on hand before you begin:

– Your Spectrum Mobile wireless number
– Make, model, IMEI and details about what happened to your damaged or lost device
– Contact info (we may ask for your picture ID in the claims process to verify your identity)
– Payment method for service fee/deductible (credit card, debit card or eCheck)
– Shipping information
Under certain circ*mstances, additional documentation — such as a police report or proof of loss — may be required in order to process your claim.

Sometimes, additional information or documentation may be required before a decision can be reached regarding your claim. To help prevent any possible delays, you can view the status of your claim and determine whether any additional information is required by visiting the home page and following these three easy steps:

• Enter your Mobile Number or IMEI in the File, Continue or Track My Claim box and click ‘Submit’.
• Enter your ZIP code and key in the numbers/letters, including any spaces into the box. Then click ‘Continue’.

Click on the ‘My Claim Documents’ tab to verify whether your claim documents have been received or if additional information is needed.

If you have filed a claim with Assurant, the fastest and easiest way to check the status of your claim anytime is by visiting the home pageon this site and following these three easy steps:

• Enter your Mobile Number or IMEI in the File, Continue or Track My Claim box and click ‘Submit’.
• Enter your ZIP code and key in the numbers/letters, including any spaces into the box. Then click ‘Continue’.

Tabs will appear at the top of your screen providing you with additional information as you move through the claims process. Simply click on each tab for details.

You will find the necessary items to return your broken device, including instructions and a pre-paid label, within the packaging of your replacement device.

Then, you can use the Track My Claim function to verify whether the claimed device has been received.

If you have misplaced the mailing label needed to return your broken device, you can print a replacement mailing label following these three easy steps:

1. Enter your Mobile Number or IMEI in the File, Continue or Track My Claim box and click 'Submit'.
2. Enter your ZIP code and the words you see (including the space) in the spaces provided and click 'Track My Claim'.

Click on the "My Return Instructions" tab located at the top. Then click the "Return Receipt Label" link to download your label in PDF format.

It's an easy-to-use application that helps you solve technical issues and optimize device performance. Spectrum Mobile customers enrolled in the Spectrum Mobile Protection Plan have access to enhanced features including:

• Live technical support
• Antivirus and Wi-Fi Security by Avast
• 50 GB of Secure Backup and Restore
• Speed Check
• Diagnostic Alerts
• How-to and Troubleshooting Guides
• Protection Details
• Claims Management

With the Pocket Geek^® Mobile app, users have access to the following features:

• Live technical support– Tech specialists can help you set up and use all the connected devices in your home
• Secure Backup–Back up and restore up to 50 GB of photos, videos, files and more
• Antivirus and Wi-Fi Security by Avast– Protection from hackers, viruses and other threats
• Speed Check – Run tests to see download, upload, and ping speeds
• Diagnostic Alerts – Scan for device issues and stay informed with alerts
• How-to and Troubleshooting Guides - Ability to self-serve through recommended tech content to learn tips and tricks for smart devices and even view troubleshooting device simulators.
• Find my device – If your device is lost or stolen, you can locate it or remotely lock it until you find it.
• Protection Details – View your protection plan details including coverage and service fee/deductibles, and file a claim easily and securely
• Claims Management – File and Track your claims

Pocket Geek^® Mobile uninstalls like any third-party app. To uninstall, follow these steps:

Go to Settings>Application manager>Pocket Geek^® Mobile >Uninstall

You can email support@pocketgeek.com for any app related question.